Delete your connected social media data

What we store when you connect an account

When you connect a social media account to your DV Media workspace, we store the access token the platform issues to us, the account's public id, name and handle, the posts we publish on your behalf, and the performance figures (reach, views, likes, saves, shares, follower counts) the platform reports for those posts. We never store your platform password, and DV Media staff never log in as you.

Disconnect an account

1. Tell your DV Media social manager which account to disconnect. They open your workspace, go to Accounts and choose Disconnect.
2. The stored access token for that account is deleted at that moment, and the account can no longer be published to.

You can also remove DV Media on the platform side. On Facebook, open Settings & privacy → Settings → Business integrations and remove DV Media Social. Instagram accounts linked to that Page are removed with it. Our stored token stops working immediately, the account is marked as needing reconnection in your workspace, and the token record is deleted when you tell us to remove the account.

Classroom members: your Instagram connection

If you connected your Instagram account to DV Media Classroom (our coaching programme for agents, at agents.dv-media.co), you can remove it yourself, no email needed:

1. Open the Classroom, go to Stats or Profile, open the menu on the Instagram Insights row and choose Disconnect.
2. The access token, your Instagram account record and every figure we read through Instagram are deleted at that moment. Your stats fall back to the public post counts we read before you connected.

You can also remove DV Media Classroom under Settings → Apps and websites in Instagram. Instagram tells us, and we delete the same data straight away. If you would rather we did it, email the address below from the email on your Classroom membership.

Ask us to delete everything

Email compliance@dv-media.co from the email address on your client record, with the name of the account or accounts to remove. Within 7 days we delete the stored access tokens, the connected account records and the per-post performance figures for those accounts, and we confirm by email when it is done.

Published posts stay live on your own accounts, because they belong to you. Delete them on the platform if you want them gone. Invoice and contract records are kept for the period set out in our privacy policy.

Contact

Email compliance@dv-media.co for any question about this. See also our Privacy Policy and Terms of Service.